Delivery is a journey with two separate stages. This policy explains our United States shipping options, preparation time and carrier transport window before you place an order.
Effective date: October 10, 2026. All prices below are in USD.
1. Destinations and delivery options
We currently accept delivery orders to the United States. Available services and any address restrictions are shown at checkout. Please enter a complete, accurate address and review the delivery options before paying. If checkout cannot quote a service for your address, contact us before ordering.
| Service | Discounted merchandise subtotal | Shipping charge |
|---|---|---|
| Standard | Below $50 | $5.99 |
| Standard | $50 or more | Free |
| Expedited, where available | Any subtotal | $7.99 |
The free standard shipping threshold uses the merchandise subtotal after discounts, before shipping and applicable taxes. Choosing an expedited service does not remove the order preparation stage. We do not promise an expedited arrival date unless a specific confirmed estimate is supplied for your order.
2. Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
The combined window adds preparation and standard carrier transport together. It is a planning estimate, not a guaranteed delivery date. Business days are Monday through Friday, excluding public holidays relevant to processing or transport. Weekends, holidays and time spent waiting for missing information are not counted in these estimates.
Preparation covers reviewing the order, resolving necessary information and preparing it for dispatch. Carrier transport starts when the order is dispatched, rather than when it is placed. Tracking creation alone may precede the first carrier scan. If an item or address needs additional attention, we will contact you using the details supplied with your order.
3. Confirmation and tracking
Keep your order confirmation for reference. When tracking becomes available, we provide the tracking details through the order's contact channel. Carrier tracking can take time to show its first movement and may not update at every step. Where an order uses more than one parcel, the parcels can arrive separately; consult the dispatch information for the relevant tracking details.
4. Address corrections and cancellations
Email service@nuvexrila.com promptly with your order number and the requested change. We will check whether the order can still be changed or cancelled. A request is not a confirmed change until we acknowledge it. Once dispatch has occurred, we may be unable to change the delivery address or stop the parcel. See our Order Changes & Cancellations page and Return Policy for the next steps.
Please review apartment or unit numbers, postal codes and recipient details carefully. If an incorrect or incomplete address causes a return or redelivery, contact us to discuss the available options and any actual additional shipping cost before a further shipment is arranged.
5. Delays, missing parcels and delivery concerns
Weather, holiday demand, carrier disruption, customs processing and address issues may extend an estimate. If the combined planning window has passed or tracking shows an unusual delay, email us with the order number and tracking details so we can investigate with the relevant service provider. We will explain the available resolution after reviewing the circumstances; this policy does not remove any mandatory rights you have.
If tracking shows delivered but you cannot find the parcel, check the delivery location and with household members or building reception, then contact us. For visible transit damage or an incorrect item, retain the packaging and send a description and photographs where possible. Do not discard items needed to assess the issue. Please avoid posting personal order details publicly.
6. Taxes, duties and charges
Applicable amounts collected by the store are shown at checkout. If a shipment is subject to import duties or taxes that are not collected at checkout, the relevant authority or carrier may request payment. We cannot guarantee that every shipment will be free of such charges. Contact us before ordering if you need clarification; we do not undervalue parcels or describe purchases as gifts to avoid customs rules.
7. Shipping support
Nuvexrila is operated by Shenzhen Hongyunxi Technology Co., Ltd.. Email: service@nuvexrila.com. Owner: Ma Youping.
Company and default return address: Room 101, No. 1, Lane 3, Zone 1, Shui'er Village, Nanyue Community, Baolong Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China.
Our Hong Kong business contact address is separate from the return address. Please request return instructions before sending any parcel.