Request a return within 30 days after receiving your item. Please contact us before sending it back.
Effective date: October 10, 2026.
1. Eligibility
For a change-of-mind return, keep the item unused, unwashed and in its original condition, with supplied tags and packaging where available. Include proof of purchase. We assess returns individually and explain the result. These condition requirements do not limit rights that apply to defective, incorrect or otherwise non-conforming goods under mandatory law.
2. Request and authorization
Email service@nuvexrila.com with your order number, the item and the reason for the request. For damage or a wrong item, describe the issue and include photographs where useful. We will review the request and provide return instructions. An unsolicited parcel may be difficult to identify; obtain instructions before dispatch.
3. Return address
Shenzhen Hongyunxi Technology Co., Ltd.
Room 101, No. 1, Lane 3, Zone 1, Shui'er Village, Nanyue Community, Baolong Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China
This is the default return address. Our Hong Kong business contact address is separate. Use any order-specific authorized instructions we provide and retain a tracking receipt.
4. Postage and handling
For personal preference, an unsuitable choice or other change-of-mind returns, the buyer pays return postage. For a damaged or incorrect item, we review the circumstances and explain the appropriate remedy and postage arrangement. Do not pay for a premium return service assuming reimbursement without agreement. Any deduction or original shipping refund is subject to applicable rights and the disclosed resolution.
5. Damaged, defective or incorrect items
Contact us promptly after discovering the issue. Retain the item and packaging where needed for assessment. We will review the evidence and explain the available correction, replacement or refund. The 30-day change-of-mind window does not extinguish mandatory rights relating to faulty goods.
6. Inspection and approved refunds
After receiving the return, we inspect it and process an approved refund within 10 business days. The refund is returned to the original payment method. Your bank or payment provider may need additional time to post the credit. We will explain if an item does not meet the stated return conditions; contact us if a confirmed refund has not appeared after your provider's usual posting period.
7. Exchanges and cancellations
Contact us to discuss an exchange before sending the item. Availability and any price or postage difference must be confirmed. To cancel or correct an order, contact us before dispatch; see Order Changes & Cancellations. A request is not confirmed until acknowledged.
8. Your rights
This policy operates alongside mandatory consumer rights and does not exclude remedies that cannot lawfully be excluded. If you believe the stated process conflicts with a right that applies to your order, contact us so the issue can be reviewed.